Howdy!
Try our managed support services. Browse more here.

Security Policy

V 1.2 Last updated 10th August 2021

Your use of any of the services offered by Fresgeo.com, is contingent upon your adherence to the following terms of service, which we refer to as the agreement. FreshGeo reserves the right to update and refine the Agreement at any time without prior notice. By accessing or using the service, you are indicating that you are aware of the Agreement and consent to abide by it Failure to comply with the Agreement negates any service commitment on FreshGeo' send and may result in the termination of your membership.

1. Description of Service and Membership Guidelines

FreshGeo provides its members with the ability to privately retrieve information contained on third-party websites through the World Wide Web, among other benefits. In exchange for this service, Fresh Geo charges its members a monthly fee. Members must be at least 18 years old (or have the explicit permission of a parent/guardian) and competent to enter into a contract to use the Service. Members must also provide current, complete, and accurate personal information when registering with the service and maintain it accordingly.

2. Member Account, Password, and Security

To open an account, you must complete the registration process and successfully complete the payment authorization from our offered payment companies. You will be provided a PIN number and the URL link to create an account on the Freshgeosystem. You then will choose a password and unique account id. You are entirely responsible for maintaining the confidentiality of your password and account. Furthermore, you are entirely responsible for any and all activities that occur through the use of your account and/or password. You agree to notify Freshgeo.com immediately of any unauthorized use of your account or any other security breaches.

3. Member Privacy

It is Fresh Geo' policy to respect the privacy of its members. Freshgeo will not monitor, edit, or disclose any personal information about you or your use of the Service, including its contents, without your prior permission unless Freshgeo has reason to believe that such action is necessary to: (1) conform to legal requirements or comply with legal process;(2) protect and defend the rights or property of Freshgeo; (3) enforce the Agreement; or (4) to protect the interests of its other Members. Freshgeo may elect to provide certain demographic user information in aggregate form to third parties (that is, it will not identify you personally or compromise your own security). You agree that Freshgeo may access your account, including its contents, as stated above or in order to respond to service or technical issues.

4. Member Conduct

As a condition of your use of the Service, you warrant that you will not utilize the Service for any purpose that is unlawful or prohibited by these terms, conditions, and notices. By accessing any content (including information, data, text, software, music, sound, photographs, graphics, video, or messages) through the Freshgeo Service, you warrant that: (1) you are the owner of such Content, or have been granted all the rights necessary from the Content owner, and (2) that the use of such Content will not infringe the intellectual property rights, or otherwise violate the rights, of any third party. By submitting Content to Freshgeo, you automatically grant Freshgeo (or warrant that the Content owner has granted) a nonexclusive, royalty-free license to use, modify, copy, duplicate, transmit, publicly display, publish, create derivative works of, distribute, or transfer any such Content, for any purpose whatsoever without any compensation to you. YOU AGREE TO USE THESERVICE ONLY TO PERFORM WORK ON YOUR OWN BEHALF. ANY UNAUTHORIZED OR COMMERCIALUSE OF THE SERVICE, OR THE RESALE OF ITS SERVICES, IS EXPRESSLY PROHIBITED.

Personal and Non commercial Use Limitation

You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any materials, information, software, products or services obtained from this website and Service without the express written permission of Freshgeo.com, and/or the rightful owner or licensor of such materials, information, software, products, or services. You agree to abide by all applicable local, state, national, and international laws/regulations and are solely responsible for all the acts or omissions that occur through your account or password, including the content of your transmissions through the Service. You may not use the Service in any manner which could damage, disable, overburden, or impair any Fresh Geo Site/Service(s) (or the network(s) connected to any Fresh Geo Site/Service(s)) or interfere with any other party's use and enjoyment of any Freshest/Service(s). You may not attempt to gain unauthorized access to any Freshgeo Site/Service, other accounts, computer systems or networks connected to any Fresh Geo Site/Service, through hacking, password mining or any other means. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available through the Fresh Geo Site/Service(s). You are responsible for any content that you post or transmit on or through the service. By way of example, and not as a limitation, you agree not to:

If you are having technical difficulties please email our support team support@freshgeo.com before claiming a refund as they will be happy to solve any problems. 99% of the problems can be solved without the need for refund.

For new orders:

All orders are covered by our money back guarantee. You are entitled to a full refund on a new order if all of the following apply:

·     You claim your refund within 3 days of your order date.

·     Your account has not already been suspended by us for your breach of our terms of service.

·     You send an email to billing@freshgeo.com stating your proxy user name and the reason for your cancelling the service

·     You have used less than 100MB of bandwidth(data transfer - total of upload and download activity through the Proxy Service).

·     You have not previously claimed a refund from us under this policy.

We endeavor to process refunds within 24 hours of a valid refund request, but payments may take up to 7 days to appear in your account depending on your bank, card or payment provider.

This Refund Policy is subject to our full Terms and Conditions.

For Dedicated Subnet Proxies Orders:

·     No refund will be offered after 24 hours of proxy delivery

·     No cancellation/refund for IP blocks

Please note that this applies only for dedicated subnets/ tm proxies.

Cancellation Policy

If you have not selected .automatically renew. we will not extend your subscription unless you ask us to do so. If you have selected automatically renew. when ordering the service you can change this by logging into your control panel at http://panel.freshgeo.com / https://dashboard.freshgeo.com and navigating to the User management' page, where you can find the cancellation button. If you have any trouble with this, please contact our customer servicessupport@freshgeo.com who can change this for you.

Refund Timeline

All refund requests will be completed within 3 business days. Usually this is done within hours if requested during weekdays.

Questions?

Please do not hesitate to contact us for more information: support@freshgeo.com For escalations please email admin@freshgeo.com

Freshgeo.com, ("Freshgeo") is strongly committed to protecting the privacy of our customers. This policy applies only to Freshgeo, and not to the web sites of other companies or organizations visited using Freshgeo's service. Our privacy policy statement will help you understand Freshgeo's commitment to safeguarding your private information.

Information Collection and Use

Freshgeo does not collect any personal or individually identifiable information without the informed consent of the member. We will not sell, share, or rent your confidential information to third parties, including individuals or other organizations.

Server Log Files

We use IP addresses to analyze trends, administer the site, and gather broad demographic information for performance assessments and aggregate use. IP addresses are not linked to personally identifiable information. Our servers automatically record the following information about each request to our site.

·     Request Protocol Type - HTTP/HTTPS

·     The requested URL

·     Your original and destination IP addresses

·     Size and Mime types of HTTP pages/transfers

·     Operating System type and Browser information

·     Referrer URL address and Domain Name

·     The date and time

·     Version of Encryption Algorithm supported by the Browser

The logging data above is collected as part of our attempt to monitor ongoing performance and service integrity in order to enhance our service offering. We have implemented strict technical and organizational measures to ensure that the log data is protected at all times and destroyed after statistical analysis by our security and performance engineering teams. Additional service performance statistics logs may be collected from time to time in order to evaluate the scalability of the Freshgeo service and/or introduce new service enhancements.

Intelligent Caching

Freshgeo uses extensive caching technology to cache frequently requested Web content. Caching mechanisms are used to serve webpages directly from the Freshgeo local storage as a means to make web performance faster and more efficient. We do not cache or locally store any end-to-end web content transfers, like e-commerce transactions, via the Secure Socket Layer(SSL).

Internet Cookies

Freshgeo.com, may use a feature of your Internet browser called a "cookie" to assign a unique identification to your computer to maintain a session state. These short-lived cookies are not written to your hard drive and are removed when you close the browser. This means that not only are your web activities kept private, but also that your hard drive memory is not depleted. Our customizable user preferences feature uses a single cookie, which is stored on your local hard drive. This cookie is used for user customizable privacy options. Freshgeo does not, and will not, use cookies to retrieve personal information about you.

Sharing

We may share aggregate demographic information with our partners and advertisers. This is not linked to any personal information and cannot identify any individual person.

Links

This web site contains links to other sites. Please be aware that Freshgeo is not responsible for the privacy practices of these other sites. We encourage our users to read the privacy statements of each and every web site that collects personally identifiable information for their protection. This privacy statement applies solely to information collected by the Freshgeo web site.

Newsletter

If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address.

Security

This website takes every precaution to protect our users information. While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. Freshgeo.com, is committed to ensuring the security of your information. To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information, we have incorporated physical, electronic,and managerial procedures to safeguard and secure the information.

Notification of Changes

A notice will be posted on this web page for 30 days whenever this privacy statement is changed. If you have further questions regarding our privacy practices, please contact us at privacy@freshgeo.com .

Freshgeo.com, ("Freshgeo")is strongly committed to protecting the privacy of our customers. This policy applies only to Freshgeo, and not to the web sites of other companies or organizations visited using Freshgeo's service. Our proxy server privacy policy statement will help you understand Freshgeo's commitment to safeguarding your private information.

Information Collection and Use

Fresheo does not collect any personal or individually identifiable information without the informed consent of the member. We will not sell, share, or rent your confidential information to third parties, including individuals or other organizations.

Server Log Files

We use IP addresses to analyze trends, administer the site, and gather broad demographic information for performance assessments and aggregate use. IP addresses are not linked to personally identifiable information. Our servers automatically record the following information about each request to our site.

·     Request Protocol Type - HTTP/HTTPS

·     The requested URL

·     Your original and destination IP addresses

·     Size and Mime types of HTTP pages/transfers

·     Operating System type and Browser information

·     Referrer URL address and Domain Name

·     The date and time

·     Version of Encryption Algorithm supported by the Browser

The logging data above is collected as part of our attempt to monitor ongoing performance and service integrity in order to enhance our service offering. We have implemented strict technical and organizational measures to ensure that the log data is protected at all times and destroyed after statistical analysis by our security and performance engineering teams. Additional service performance statistics logs may be collected from time to time in order to evaluate the scalability of the Freshgeo service and/or introduce new service enhancements.

Intelligent Caching

Freshgeo uses extensive caching technology to cache frequently requested Web content. Caching mechanisms are used to serve web pages directly from the Freshgeo local storage as a means to make web performance faster and more efficient. We do not cache or locally store any end-to-end web content transfers, like e-commerce transactions, via the Secure Socket Layer (SSL).

Internet Cookies

Freshgeo.com, may use a feature of your Internet browser called a "cookie" to assign a unique identification to your computer to maintain a session state. These short-lived cookies are not written to your hard drive and are removed when you close the browser. This means that not only are your web activities kept private, but also that your hard drive memory is not depleted. Our customizable user preferences feature uses a single cookie, which is stored on your local hard drive. This cookie is used for user customizable privacy options. Freshgeo does not, and will not, use cookies to retrieve personal information about you.

Sharing

We may share aggregated demographic information with our partners and advertisers. This is not linked to any personal information and cannot identify any individual person.

Links

This web site contains links to other sites. Please be aware that Freshgeo is not responsible for the privacy practices of these other sites. We encourage our users to read the proxy server privacy statements of each and every web site that collects personally identifiable information for their protection. This privacy statement applies solely to information collected by the Freshgeo web site.

Newsletter

If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address.

Security

This website takes every precaution to protect our users information. While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. Freshgeo.com, is committed to ensuring the security of your information. To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information, we have incorporated physical, electronic, and managerial procedures to safeguard and secure the information.

Notification of Changes

A notice will be posted on this web page for 30 days whenever this privacy statement is changed. If you have further questions regarding our privacy practices, please contact us at privacy@freshgeo.com .

For further enquiries
Contact us

Search Pivot